In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, (ADA), Blacksburg Transit will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

Employment: Blacksburg Transit does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: Blacksburg Transit will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in BT’s programs, services and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing or vision impairments.

Modifications to Policies and Procedures: Blacksburg Transit will make reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities.

A reasonable modification will be considered if an individual has a physical or mental impairment that substantially limits one or more of the major life activities of such individual. Requests for accommodation can be submitted in any written format (e.g. letter, email) or verbally by phone or in person.

BT may decline a request if:

• Making the modification would fundamentally alter the nature of the public transportation service.
• Making the modification would create a direct threat to the health or safety of other passengers.
• Where granting the request would cause an undue financial and administrative burden to BT.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a Blacksburg Transit program, service or activity, should contact Blacksburg Transit by phone at or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible.

The ADA does not require Blacksburg Transit to take any action that would fundamentally alter the nature of its programs or services, or impose any undue financial or administrative burden.

Notice of Right to Appeal: Under the provisions of the Americans with Disabilities Act of 1990, you have the right to appeal any restrictions that may have been placed upon your use of BT ACCESS paratransit service. You must make your appeal within sixty (60) days of your receiving your determination letter. Please use the Notice of Right to Appeal form to file an appeal.

Complaints that a Blacksburg Transit program, service or activity is not accessible to persons with disabilities should be directed to Blacksburg Transit by phone at (540) 443-1500 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Blacksburg Transit will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

ADA Grievance Procedure (143 kb pdf)