About BT Access

BT Access is a paratransit door-to-door service complementing fixed route bus service in Blacksburg. The service is available for persons with a temporary or permanent disability who meet the criteria established under the Americans with Disabilities Act. Passengers must be certified to use BT Access, applications can be downloaded here, or can be mailed by request by calling (540) 443-1533. Blacksburg Transit is fare free, including BT Access.

BT Access Rider's Guide

A new Rider's Guide goes into effect on January 1, 2021; all passengers should familarize themselves with the new guide as several changes have been implemented. The guide can be downloaded from the links below. The Ride Guide was updated in June 2021 to reflect an updated Service Animal policy.

• Brochure - A brief summary of the BT Access service
• BT Access Rider's Guide
• Large Format Rider's Guide

Service Area

BT Access serves all areas within the Blacksburg town limits, including the LewisGale Hospital Montgomery and the doctors’ offices on the same campus. Service is offered within the Blacksburg town limits during the same days and times as fixed route bus service. View Operating Hours.

 If traveling to Christiansburg, BT Access passengers may schedule a transfer at the hospital to the Go Anywhere service or to the Two Town Trolley.

How to Apply

To determine eligibility, applicants are required to complete an application. 

Download Part I (146 kb pdf) here.

Once Part I is submitted, BT will contact the listed healthcare provider and provide them with Part II.

 Part II (14.2 kb pdf) of the application is available here as an electronic copy for healthcare providers.

Please return applications via any of the following options:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Fax: Attention BT Access to (540) 951-3142
• Mail: BT Access, 2800 Commerce St., Blacksburg, VA 24060

BT Access Eligibility After 21 Days

Staff will review applications promptly. While under review, applicants may schedule and use BT Access. Eligibility decisions will be made within 21 days of receipt of a complete application. For those applications not processed within 21 days of receipt, the applicant will be allowed to continue to use the service until such time as a written determination is made.

Feel free to contact BT for assistance, by calling (540) 443-1533, or e-mailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Scheduling a Trip

If you are certified, you may begin using the BT Access service. Please call (540) 443-1533, to schedule your trip(s). Trips must be scheduled at least one day in advance, but not more than 14 days in advance.

ADA Eligibility Card

Certified BT Access passengers will receive an ADA Eligibility Card with an ID number. This non-transferable card also allows the holder temporary eligibility on any ADA compliant paratransit system in the United States. BT Access reserves the right to require a new eligibility assessment at any time. A new eligibility assessment may be required for, but not limited to:

• Possibility of improvements in a passenger’s ability to use a BT accessible low floor bus.
• Any improvements in public physical barriers previously preventing a passengers use of a BT accessible low floor bus.

Visitors with Disabilities

Individuals traveling to Blacksburg, who present documentation of ADA Paratransit eligibility by a public entity, are eligible for BT Access paratransit services for any combination of 21 days during any 365-day period beginning with the visitor's first use of the service. If service is requested beyond this period, individuals will be required to apply for certification.

Personal Care Attendant and Companion

A passenger may bring a Personal Care Attendant and/or Companion with them, if needed. BT is fare free, so no fare is required.

Travel Training

Travel training is designed to teach seniors and people with disabilities how to travel safely and independently on a fully accessible low floor fixed-route bus. Travel training determines how disabilities affect travel and then travel skills are tailored to each person’s needs. Remember, riding the bus does not jeopardize the ability to use BT Access services, but allows the passenger more flexibility and freedom to travel whenever they choose.

Benefits include:

• Learning to travel independently
• Greater self-esteem
• Flexibility of scheduling allowing freedom of movement within the town limits of Blacksburg

For more information on BT Access, or any of the above please call (540) 443-1533 or email This email address is being protected from spambots. You need JavaScript enabled to view it.