Do you have a questions about our service? Want to file a complaint or compliment? Have a problem using our route buses due to an ADA accessibility issue? Make a request for expanded service? Add a stop or shelter? Request information or documents? Provide general feedback about how we’re doing?

Please submit feedback for any of the above via any of the following options and include as much information as possible, for example: Route name, bus number, stop location, time, etc.

• Phone: (540) 443-1500
• Email:
  • Feedback about bus service: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • ADA Complaint on route buses: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Bluesky: bsky.app/profile/ridebt.org
• Facebook: facebook.com/RideBT
• Instagram: instagram.com/ridebt
• X (Twitter): x.com/Ride_BT

We appreciate all feedback, so send us any questions, requests or comments about our service! All complaints are documented and investigated and a response will be provided in a timely manner.

Americans With Disabilities

BT is committed to providing an accessible experience for all customers. If, due to a disability, you are experiencing a problem in accessing BT's programs and services please let us know.

Complaints that a Blacksburg Transit program, service or activity is not accessible to persons with disabilities should be directed to Blacksburg Transit's ADA Coordinator by phone at (540) 443-1533 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. BT will make available an alternate means of filing a complaint available upon request. Please follow this link for additional information about the Americans with Disabilities Act.

Title VI

The Town of Blacksburg and Blacksburg Transit operate its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Town of Blacksburg or Blacksburg Transit. Please visit our Title VI page to learn more about the program or to file a Title VI complaint.

Blacksburg Transit
2800 Commerce St.
Blacksburg, Virginia 24060-6656

Office Hours: Monday - Friday 8 AM - 5 PM